Please note: Digital orders are self-service. All digital resources are supplied in PDF format for self-printing. These products are digital downloads and will not be printed or shipped.
How digital downloads work?
Once your purchase has been completed and your online payment has been successfully processed, your download links will appear instantly on the screen. Important: Please do not close the page immediately after payment. Wait for your order confirmation, which will also display the download links to your purchased resources. Download links are valid for 30 days only. Once the links expire, they are automatically removed from our website. Expired download links cannot be reissued or resent. It is the customer's responsibility to download all purchased resources within the 30-day period and save them in a safe place for future use.Teachakid does not manually email digital orders or download links. We recommend creating an account when placing your first order. You can do this on the checkout page. Having an account allows you to view your past and present orders in one convenient place under 'My Account' on our homepage.
MOBILE USERS
If you are trying to download your links on a mobile device, please rotate your phone into a landscape position to see the full screen.
DIGITAL PURCHASE POLICY
Please check your order carefully before completing your purchase. Due to the nature of digital products, Teachakid accepts no responsibility for incorrectly placed orders. No refunds, changes or exchanges are offered on digital purchases.This policy applies to all digital orders, whether placed directly through our online store or manually via email or WhatsApp.
2. DELIVERY OF PRINTED RESOURCES
Printed resources require door-to-door courier delivery. Free delivery on orders of R1500 or more.
Processing & dispatch times
Orders are processed within 3–4 business days, unless otherwise stated. Your order will be dispatched once all items have been completed and are ready for delivery.
Nationwide courier delivery
Teachakid offers nationwide door-to-door delivery to an address in South Africa. We use The Courier Guy for all deliveries. We do not offer a collection service. Delivery times may vary depending on your location. All orders are tracked. Your tracking number will be sent to you once The Courier Guy has collected your parcel. Once your parcel has been collected, any further delivery enquiries should be directed to The Courier Guy using your supplied tracking number. Please ensure that your delivery address and contact details are correct before completing your order. Please note that delivery addresses cannot be changed once an order has been placed.
PRINTED PURCHASE POLICY
Delivery is a service provided by a third-party courier company.Teachakid takes every precaution to ensure that your products are carefully packaged to minimise the risk of damage during transit. However, Teachakid cannot accept responsibility for delivery errors or delays caused by The Courier Guy. No refunds, changes or exchanges are offered on printed resources.
